Account deletion

Delete your FoodLens account

FoodLens can be used with a device-linked service identity for analysis access, usage limits and purchases. Versions that offer email sign-in also allow access to an existing account, and associated service records can be linked to that account. You can request deletion of eligible records associated with the relevant device-linked identity or service account.

Request deletion in the app (where available)

  1. On Android, open FoodLens and select the Settings tab.
  2. Tap Delete account.
  3. Tap Send request. The request covers the account on that device, and the app shows Request received once we have it. This confirms receipt of the request, not completed deletion.

If your installed version of FoodLens does not offer Delete account at this location, use the email instructions below instead.

Or request deletion by email

  1. Email us at the address below with the subject Delete FoodLens account data.
  2. Include the app name FoodLens.
  3. If applicable, include the email used for your existing account. You can also include any device ID the app shows and an Apple or Google order ID for a purchase, so we can locate the relevant records.
Email [email protected]

After you send a request

Sending a request does not immediately erase your account or service records. The request needs review, and we may need information to verify the relevant identity and determine which records can be deleted or must be retained. Processing time depends on that review and applicable requirements. Contact support to follow up on your request.

Data covered by a deletion request

  • The device identifier or existing service account, including its email where applicable, with the associated usage, purchase and access records that are eligible for deletion.
  • Meal and food-label photos you sent for analysis, and the nutrition results our service still holds for that account, where we can reasonably locate them.
  • Product-interaction and diagnostic records tied to those identifiers.
  • Support messages tied to the account that we no longer need.

Data on your device

Completed scan records, your food diary, and diary trends are saved on your device. Remove them using the controls available in your installed version, or uninstall the app and manage any device backups separately. Removing local content does not itself delete service-side records or content you have exported to another service.

What may be retained

Purchase, refund, tax, legal, fraud-prevention, or security records may be kept only for as long as required for those purposes. Apple and Google keep their own purchase history independently of us.

Cancel subscriptions separately

Requesting deletion does not cancel an active App Store or Google Play subscription. To stop future charges, cancel it in the store where you subscribed.

Need help?

Contact [email protected] and include the app name and any order information you have.

The Sky Bringup, LLC